If you’re having a medical emergency, you should call 911 or go to the nearest emergency room.
During this coronavirus (COVID-19) outbreak, the safest way to find out what medical care you may need is by phone or video while staying at home. This is called “telehealth.”
Telehealth is the first step in getting medical care from home, including:
- If you have coronavirus symptoms and think you need testing or treatment. Many health care providers and health plans offer telehealth options for COVID-19 screening.
- If you need treatment for symptoms of other medical conditions or for follow-up care to treat ongoing conditions.
- If you need treatment for a mental health or substance use issue, or are experiencing an emotional crisis or stress. Mental health and substance use hotlines, crisis lines, and other emotional support via phone are also available to you, as well as options through county programs, Medi-Cal, and private health insurance.
How to get telehealth
How you get telehealth depends on your health insurance.
If you have regular Medicare, but are not enrolled in a Medicare Advantage plan, please see the health care page.
If you have Medi-Cal (but are not enrolled in a Medi-Cal managed care health plan), or you don’t have insurance:
- Call “Medi-Nurse,” a 24/7 nurse advice line available at 1-877-409-9052. You can speak directly with a health professional about your symptoms, and get advice for further treatment in your area.
If you have private insurance, a Medi-Cal health plan, or a Medicare Advantage health plan:
- The simplest way to get treated over the phone is to call your doctor or regular provider.
- If you don’t have a regular doctor or your doctor isn’t available, you can use the search below to find telehealth options offered by your plan through its member website. If telehealth isn’t available from your doctor or your health plan, please use the health plan’s nurse advice line included in the search results.
- You should not have to pay more for telehealth than you would for an in-person visit. Some health plans or providers may waive the copay.
What to do if you have trouble getting telehealth
If you have tried to get telehealth through your regular provider and health plan, and still have difficulty accessing services, you can call the following:
- For private health plans, call the state Department of Managed Health Care’s Help Center at 1-888-466-2219.
- For Medi-Cal, call the state Department of Health Care Service’s Help Center at 1-800-541-5555.