The Non-Congregate Sheltering (NCS) for California Healthcare Workers Program keeps California’s healthcare workers safe and healthy and reduces the spread of the COVID-19 virus. It provides free or discounted hotel rooms to healthcare workers who give critical care to COVID-19 patients so they do not bring home the virus to their household.

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Program eligibility

To be eligible for this program, you must:

  1. Work in a California healthcare facility, or work as one of the following: 
    • Medical transport provider
    • First responder
    • Non-medical staff in a healthcare facility
    • Correctional facility staff
    • Work in California’s Health Corps or CAL MAT, as designated by the State
  2. Have presumed exposure to COVID-19
    • You work at a facility that houses COVID-19 patients. This must be documented by a state or county public health official or medical professional.
    • You tested positive for COVID-19 (and do not need to be hospitalized).
  3. Be unable to self-isolate or quarantine at home

For the purposes of this program, “healthcare facility” does not include in-home support services.

Program details

If you make less than $250,000, you are eligible for a room at no charge. 

If you make $250,000 or more, you are eligible for a discounted room. Rates depend on the hotel.

FEMA has approved this program for emergency, non-congregate sheltering.

Eligibility restrictions

Some healthcare workers are not eligible for a state-paid hotel room. They can access discounts provided by the program, but must pay for the room on their own. This applies to healthcare workers:

  • On travel status, or traveling from out of state
  • Who work at an approved, certified facility more than 150 miles from their regular place of residence between shifts

Healthcare facility requirements

Beginning January 12, 2021, each healthcare facility must maintain a Point of Contact to take part in this program. The Point of Contact ensures workers meet the program eligibility criteria to reduce fraud and misuse. The Point of Contact also manages and oversees the hotel reservation process. This includes:

  • Verifying that workers are actively employed at their facility
  • Determining whether workers are eligible
  • Submitting and approving requests for hotel reservations through CalTravelStore
  • Other program-related matters

Reserving a room

Beginning January 12, 2021, all hotel reservations must be booked or approved by your facility’s Point of Contact. Ask your Human Resources or Benefits Office about your facility’s Point of Contact.

To make a hotel reservation, contact your facility’s Point of Contact to request approval. 

Reservation requests made directly to CalTravelStore will be on hold until your Point of Contact approves them. CalTravelStore can be reached at 877-454-8785. Do not share personal health information.

Guest obligations

By participating in this program, you are agreeing to the guest obligations. Violating these obligations will result in:

  • Cancellation of your reservation
  • Full personal and financial liability for the cost of your stay
  • End of access to hotel room reservations through this program

Hotel check-in

At hotel check-in, be prepared to:

  • Show your current healthcare facility employee identification. 
  • Provide a credit card or another form of deposit. 

This program does not include extra services from the hotel, such as food, room service, valet, parking, or laundry (incidentals). You will be responsible for incidentals.

Questions and answers