The Non-Congregate Sheltering (NCS) for California Healthcare Workers Program keeps California’s healthcare workers safe and healthy and reduces the spread of the COVID-19 virus. It provides free or discounted hotel rooms to healthcare workers who give critical care to COVID-19 patients so they do not bring home the virus to their household.

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Program eligibility

To be eligible for a paid room through this program, you must:

  • Work in a California healthcare facility as a healthcare worker, or work in conjunction with a California healthcare facility as one of the following: 
    • Medical transport provider
    • First responder (fire, police, correctional, EMT, or paramedic)
    • Non-medical staff in a healthcare facility
    • Correctional facility staff
    • Work in California’s Health Corps or CAL MAT, as designated by the State
  • Have tested positive for COVID-19 as a result of exposure during your work at a facility (and do not need to be hospitalized), or be exposed to COVID-19 through close contact with clients, patients, residents, or coworkers that either have:
    • Symptoms of COVID-19 (presumed exposure)
    • Tested positive for COVID-19 (confirmed exposure) and may or may not have symptoms

For this purpose, close contact is 6 feet or less for a cumulative total of 15 minutes or longer over a 24 hour period, with or without personal protective equipment (PPE).

  • Live with other people
  • Make $250,000 or less per year
  • Not be on travel status, or traveling from out of state
  • Work 150 miles or less from your regular place of residence between shifts
  • Not receive a stipend or additional pay for travel and lodging
  • Adhere to the guest obligations
  • Provide a credit card or debit card with sufficient funds/credit for incidentals at hotel check-in
  • Present your employee ID badge at hotel check-in

For the purposes of this program, “healthcare facility” does not include in-home support services.

FEMA has approved this program for emergency, non-congregate sheltering.

Discounted hotel rates

If you are not eligible for a state-paid hotel room, you may be able to get a discounted rate. You will still need to pay for your hotel room. This applies if you are:

  • On travel status, or traveling from out of state
  • Work at an approved, certified facility more than 150 miles from your regular place of residence between shifts
  • Make $250,000 or more per year

Discounted rates depend on the hotel.

Reserving a room

Beginning January 12, 2021, all hotel reservations must be booked or approved by your facility’s Point of Contact. Ask your Human Resources or Benefits Office about your facility’s Point of Contact.

To make a hotel reservation, contact your facility’s Point of Contact to request approval. 

Reservation requests made directly to CalTravelStore will be on hold until your Point of Contact approves them. CalTravelStore can be reached at 877-454-8785. Do not share personal health information.


This program does not include extra services (sometimes called incidentals) from the hotel, such as food, room service, valet, parking, or laundry. You are responsible for incidentals.

Guest obligations

By participating in this program, you are agreeing to the guest obligations. Violating these obligations will result in:

  • Cancellation of your reservation
  • Full personal and financial liability for the cost of your stay
  • End of access to hotel room reservations through this program

Point of Contact for healthcare facilities

Beginning January 12, 2021, each healthcare facility must maintain a Point of Contact to take part in this program. The Point of Contact ensures workers meet the program eligibility criteria to reduce fraud and misuse. The Point of Contact also manages and oversees the hotel reservation process. This includes:

  • Verifying that workers are actively employed at their facility
  • Determining whether workers are eligible
  • Submitting and approving requests for hotel reservations through CalTravelStore
  • Other program-related matters

Questions and answers