Program ending on June 15, 2021

The Hotel rooms for healthcare workers program will be discontinued on June 15, 2021 for all facilities, except those located in Riverside, Imperial, and San Diego counties. Existing hotel reservations with a check-out date on or before June 15, 2021 will be honored. Read the program phase-out memo for more information.

The Non-Congregate Sheltering (NCS) for California Healthcare Workers Program keeps California’s healthcare workers safe and healthy and reduces the spread of the COVID-19 virus. It provides free or discounted hotel rooms to healthcare workers who give critical care to COVID-19 patients so they do not bring home the virus to their household.

On this page:

Program phase-out

This program will be discontinued on June 15, 2021 except for participating facilities located in specific counties.

  • Current hotel reservations with a check-out date after June 15, 2021 will be modified to reflect a new check-out date of June 15, 2021.
  • Hotel reservations with a check-out date on or before June 15, 2021 will be honored. 
  • Beginning June 14, 2021, new hotel reservations or extensions will not be processed. 

If a county is added to or removed from the program after June 15, 2021, the authorized Points of Contact will be notified. 

Program will continue in some counties

This program will continue without disruption for facilities located in Riverside, Imperial, and San Diego counties.

Program eligibility

To be eligible for a paid room through this program, you must be a California resident and:

  1. Work in a California healthcare facility as a healthcare worker, or work in conjunction with a California healthcare facility as one of the following: 
    • Medical transport provider
    • First responder (fire, police, correctional, EMT, or paramedic)
    • Non-medical staff in a healthcare facility
    • Correctional facility staff
    • Work in California’s Health Corps or CAL MAT, as designated by the State

For the purposes of this program, “healthcare facility” does not include in-home support services.

  1. Have tested positive for COVID-19 as a result of exposure during your work at a facility (and do not need to be hospitalized), or be exposed to COVID-19 through close contact with clients, patients, residents, or coworkers that either have:
    • Symptoms of COVID-19
    • Tested positive for COVID-19

For this purpose, close contact is 6 feet or less for a cumulative total of 15 minutes or longer over a 24 hour period.

  1. Live with other people
  2. Make $250,000 or less per year
  3. Not be on travel status, or traveling from out of state
  4. Work 150 miles or less from your regular place of residence between shifts
  5. Provide a credit card or debit card with sufficient funds/credit for incidentals at hotel check-in
  6. Present your employee ID badge at hotel check-in

FEMA has approved this program for emergency, non-congregate sheltering. This program is a governmental effort to slow the spread of COVID-19. Under this program, eligible healthcare workers have a place to quarantine away from their household. This program has complete discretion in determining a participant’s eligibility and all aspects of the operation of the program. The program is not intended to create any rights or entitlement.

Discounted hotel rates

If you are not eligible for a state-paid hotel room, you may be able to get a discounted rate. You will still need to pay for your hotel room. This applies if you are:

  1. On travel status, or traveling from out of state
  2. Work at an approved, certified facility more than 150 miles from your regular place of residence between shifts
  3. Make $250,000 or more per year

Discounted rates depend on the hotel.

Reserving a room

Beginning January 12, 2021, all hotel reservations must be booked or approved by your facility’s Point of Contact. Ask your Human Resources or Benefits Office about your facility’s Point of Contact.

You have two ways to make a hotel reservation:

  1. Contact your facility’s Point of Contact to request approval
  2. Call 877‑454‑8785 and select option #2. Your request will be on hold until your Point of Contact approves it.

Do not share your personal health information with anyone.


This program does not include extra services (sometimes called incidentals) from the hotel, such as food, room service, valet, parking, or laundry. You are responsible for incidentals.

Guest obligations

By participating in this program, you are agreeing to the guest obligations (updated 4/30/21). Violating these obligations may result in any or all of the following:

  • Cancellation of your reservation
  • Full personal and financial liability for the cost of your stay
  • End of access to hotel room reservations through this program

Point of Contact for healthcare facilities

Beginning January 12, 2021, each healthcare facility must maintain a Point of Contact to take part in this program. The Point of Contact ensures workers meet the program eligibility criteria to reduce fraud and misuse. The Point of Contact also manages and oversees the hotel reservation process. This includes:

  • Verifying that workers are actively employed at their facility
  • Determining whether workers are eligible
  • Submitting and approving requests for hotel reservations
  • Other program-related matters

Questions and answers