The Non-Congregate Sheltering (NCS) for California Healthcare Workers Program was created to keep California’s healthcare workers safe and healthy and reduce the spread of the COVID-19 virus. It provides hotel rooms to healthcare workers who give critical care to COVID-19 patients so they don’t bring home the virus to their household. Once they leave their shift, they can stay near their healthcare facility at a participating hotel for free or at a discount. 

Program eligibility

To be eligible for this program, you must:

  • Work in a California healthcare facility, including: 
    • Medical transport providers and non-medical staff within health care facilities
    • Workers in California’s Health Corps or CAL MAT, as designated by the State
    • Correctional facility staff
    • First responders
  • Have presumed exposure to COVID-19
    • This facility needs to be documented by a state or county public health official or medical professional to house COVID-19 positive patients
    • Or healthcare workers who test positive for COVID-19 but do not require hospitalization
  • Be unable to self-isolate or quarantine at home

How to reserve a room

  • Call 1-877-454-8785 to complete a screening process. Do not share personal health information. 
  • Show your healthcare facility employee identification at check-in. 
  • Provide a credit card or another form of deposit at check-in. 
  • The Program does not include extra services from the hotel, such as food, room service, valet, parking, or laundry. You will be responsible for incidentals. 

Program details

  • For the purposes of this program, “healthcare facility” does not include in-home support services (IHSS).
  • Cost:
    • If you make less than $250,000, you are eligible for a room at no charge. 
    • If you make $250,000 or more, you are eligible for a discounted room. Rates depend on the offers provided by participating hotels.
  • FEMA has approved this program for emergency, non-congregate sheltering, and has advised the State that healthcare workers meeting these criteria are considered an eligible population for Non-Congregate Shelter (NCS) reimbursement.

Meet these criteria? Call to reserve a room now: 1-877-454-8785

Questions and answers